5 processes every company can (and should) automate with RPA

1. Disputing late deliveries

Before RPA:
A dedicated team spent over 400 hours per month manually accessing a carrier’s portal to dispute late deliveries. The process included typing in codes, breaking CAPTCHAs, and filling out justifications all prone to human error.

After RPA:
The bot automatically identifies delayed packages, fills in data on the portal, and performs bulk disputes.

Gains:

• 72× faster;
• 90% reduction in operational costs;
• 95% fewer typing errors;
• Team reallocated to exception analysis and SLA improvement.

2. Credit reactivation for up-to-date customers

Before RPA:
This credit-sector company monitored spreadsheets and internal systems to identify customers who had cleared their debts and were eligible for credit reactivation, a manual, slow process often leading to delayed offers.

After RPA:
The bot identifies eligible customers, performs risk analysis automatically, and reactivates the credit limit with full traceability.

Gains:

• 40× faster;
• 90% time savings for the team;
• 50% increase in reactivations in the first month;
• Zero manual error and full governance.

3. Financial extraction and cargo tracking

Before RPA:
A global logistics operation had four employees dedicated solely to generating financial reports and manually tracking shipments, a process with up to 24-hour delays.

After RPA:
Bots extract data directly from the ERP, monitor shipments in real-time on carrier portals, and automatically send everything to BI tools and clients.

Gains:

• Latency reduced from 24h to <1h;
• 90% reduction in human effort;
• 99% data accuracy;
• Scalable without growing the team.

4. Vehicle debt check and budget generation

Before RPA:
Consultants accessed Detran portals manually, typed in license plates, broke CAPTCHAs, and built budgets in spreadsheets, hours of work with frequent errors.

After RPA:
Bots access the portals, extract the debts, generate budgets automatically, and send emails with payment links.

Gains:

• 21× faster;
• 80% reduction in operational workload;
• Zero transcription errors;
• Instant delivery to customers.

5. Ticket integration between systems

Before RPA:
A support team manually copied data between partner portals and the central ITSM system. Besides rework, the process lacked traceability and standardization.

After RPA:
Secure crawlers and integrations collect data from external systems, normalize the fields, and insert them into the ITSM automatically.

Gains:

• 40× faster;
• 90% labor savings;
• 100% encrypted and traceable information;
• Production-ready in just a few weeks.